BOOKINGS OPEN 7 DAYS PRIOR TO CLASS

EARLY BOOKING FOR MEMBERS ( 3 DAYS AHEAD OF NON-MEMBER )

TERMS AND CONDITIONS

Please read our terms and conditions (the “Terms”) carefully and in full. The use of this Site (see definition below), the creation of an account for our booking/purchase service and use of them, the purchase of any products or services via the Sites and/or our online booking service, the making of a booking or purchase via the Sites and/or our online booking service, email or over the telephone are all subject to the Terms and you hereby agree and confirm by continuing to use the Sites, make purchases and book Services with us that you have read the Terms, understand the importance of them and agree to be bound by them.

Please check the Terms on every purchase or booking, as they may change from time to time without notice.

INTRODUCTION

The Services offered by Mossa Pilates at any venue are supplied by Mossa Pilates Ltd subject to the following express Terms. In these Terms, “we”/”us”/”our”/‘Mossa Pilates’/ ‘Mossa’. means MOSSA PILATES LIMITED for Services provided by Mossa Pilates, Guisborough, and means all of them in relation to this website and “you”/”your”/”yours” means you, the student.

These Terms together with our booking confirmation (which may be oral or written), constitute the contract (“the Contract”) between us in relation to our Site and Social Media and for the supply of Services to you. The Contract shall not be varied in any way whatsoever unless agreed in advance in writing between the parties.

Definitions: In these Terms, the following definitions apply: “Services” or “Service” means any information, services, activities, classes, workshops, appointments or personal training ordered and/or provided by Mossa Pilates through or via the Site, or our studios or instructors/ therapists, and all services offered as part of any course, workshop or personal training. Any electronic information supplied to you by us will constitute part of a “Service” and not a Product, and cancellation rights will apply accordingly. References to a class, workshop, activity, appointment or personal training in these Terms mean a Service and are designated as such rather than a Service, for ease of understanding. “Site” or “Sites” means the website at the URL www.mossapilates.co.uk or replacement site(s) from time to time. Generally ‘Mossa’ is the trading name of MOSSA PILATES LIMITED (company number 16090105) and as such, all reference to ‘Mossa’ includes a reference to them. 

CONDUCT

All Clients, Members and Visitors must conduct themselves in a respectful manner whilst using studio facilities. Any user who acts in an intimidating, abusive, violent, inappropriate or disrespectful manner may be ejected from Mossa studios. Clients may have their accounts suspended and Members may have their Memberships terminated with no refund of fees already paid.

No Filming or Photography During Classes:

  • To ensure the privacy and comfort of all participants and to protect the intellectual property of our studio, filming, photography, or use of recording devices is strictly prohibited during group classes. This policy helps maintain a respectful environment for everyone and safeguards our unique teaching methods and class formats.

  • If you wish to record yourself during a session, we encourage you to book a private class with one of our trainers. Filming during private sessions is allowed only with the trainer’s consent and agreement on the parameters of the recording. Violation of this policy may result in being asked to leave the class or suspension of studio privileges.

INJURIES AND HEALTH AND IMPORTANT WAIVER / LIMITATION OF LIABILITY

  • It is your sole responsibility to:

    • check with your doctor or medical practitioner about your suitability for our Services and obtain their written consent where necessary before making a purchase. While we take care to ensure safe practice, there are inherent risks in any strenuous exercise programme/treatment and we, nor our instructors/therapists, accept any liability whatsoever for any injury or illness you incur through taking our Services or purchasing our products, and/or by your failure to notify us of any existing injuries, health problems or special needs before you attend your class/appointment with us, or to notify your instructor/therapist prior to the start of class/appointment.

    • notify us by email, following the creation of your account and prior to purchasing any Services; of any health problem or injury you may have (including without limitation cardiac irregularities; spinal, bone, joint, tendon or ligament injuries; spells of dizziness; asthma (or other breathing difficulties); diabetes, epilepsy or any allergy), which may affect your participation in, or may be exacerbated by, any Services at Mossa Pilates. Please also notify the instructor teaching your class or the therapist carrying out your treatment at the beginning of every class/appointment.

    • notify us by email (and the instructor teaching your class/therapist carrying out your treatment) before attending or participating in any Service, of any new circumstances affecting your health that may affect your ability to participate or be exacerbated through attending or continued use of Mossa Pilates and/or which may have arisen or worsened since your last class/appointment at Mossa Pilates (if any).

  • You accept the risk of injury from performing exercises and using specialist equipment and participating in our Services and you acknowledge and accept that any advice provided by us, or our instructors/therapists, at no time constitute professional medical advice or substitution for professional medical advice.

  • You agree and understand that following the strict instructions of your instructor/therapists in every Service you take. Neither we, our directors, nor our instructors and or therapists can be held responsible for any injury arising or being made worse by your failure to do so.

IMPORTANT WAIVER AND LIABILITY STATEMENTS

  • Your Waiver: By purchasing a Service or Services and booking Services with us either via our Site, online booking system, or via us, you accept that in consideration of being permitted to participate in our Services, and use our equipment and facilities that on your behalf and that of any heirs and assigns you covenant not to sue us, our directors or our instructors/therapists and hold us, our directors and our instructors/therapists harmless against and waive and discharge us and our instructors/therapists, against all responsibility or liability for injuries, health issues, damages, loss or death resulting from your participation in any of our Services or use of our equipment or facilities or products.

  • Our Liability: We, our directors and our instructors/therapists, exclude all responsibility and/or liability for injuries, health issues, damages, loss or death resulting from or exacerbated by, your participation in any of our Services or use of our equipment or facilities, or products whether or not caused by our negligence.

ARRIVING ON TIME

Classes

  • First-Class Attendance (New Students): If you are attending your first class, you must arrive at least 5 minutes before your scheduled time. This allows the instructor to introduce you to the reformer. If you arrive more than 5 minutes late, you will not be permitted to join the class, and your class credit will be forfeited.

  • Late Arrival for Returning Students: If you have attended a class before, you must arrive no later than 15 minutes after the scheduled start time. If you arrive more than 15 minutes late, you will not be allowed to join the class, as missing the warm-up increases the risk of injury. Your class credit will still be deducted.

  • Standby Policy: If you arrive late, your reserved spot may be given to a standby student. Whether or not your place is reassigned, you will still be charged for the class.

Appointments

  • Please arrive on time for your appointment. If you arrive late, your treatment may be shortened to avoid impacting the next booking. The full fee will still apply.
    If you arrive more than 20 minutes after your scheduled start time, your appointment will be cancelled and considered a no-show. In this case, the full fee will still apply.

We appreciate your understanding and cooperation in respecting these policies, which are designed to create the best possible experience for all clients.

CREATING AN ACCOUNT, BOOKING AND PAYMENT

  • You must be 16 or over to create an account online with us, and you can only create an account in your own name, and for your own account. If you create an account for a third party, you agree to indemnify us against all liability, costs or claims incurred by your creation of this account. Please notify us immediately if you have created this account for a third party.

  • Our online booking facility shows the availability of Services on the date and time you select. Service availability changes as and when bookings are made or cancelled by students. It is your responsibility to ensure that you have made your booking and payment correctly. If you notify us within 1 hour of your incorrectly scheduled class,  we will return the class to your account for re-booking. No refunds can be given where you have incorrectly booked a Service or made a payment. We can only credit your account with an amount equal to your purchase to be set against a future package or class.

  • You can pay for your Service or Services using a credit or debit card. All prices are final, and services are non-refundable, save as detailed elsewhere in these Terms. We reserve the right to change our prices without prior notice.

  • The Service(s) commence from and including the date of purchase of the Service(s), and not the date of your first booking.

CHANGING OR CANCELLING BOOKINGS / MISSED BOOKINGS / REFUNDS

Changes / Cancellations (more than 12 hours notice):

  • Changes / Cancellations (more than 12 hours notice): All group classes may be cancelled with more than 12 hours notice without losing your class credit via your online account. Instead, the class will be returned to your online account. Note: It will not be refunded.

  • Changes / Cancellations (more than 24 hours notice): All private sessions and treatment appointments may be cancelled with more than 24 hours notice without losing your session/appointment via your online account. Instead, the personal training session/appointment will be returned to your online account. Note: It will not be refunded.

  • You may change your booking at any time. To change/cancel a booking, LOG IN to your online MindBody account and cancel the reservation you wish to amend/cancel. If you have any problems, please contact the studio immediately, allowing us to cancel this reservation via the studio. We cannot be responsible for “late cancellations” if you do not contact the studio in writing prior to the 12-hour (classes/treatments) or 24-hour (personal training sessions) cancellation period.

Refunds: The rights of cancellation, refund and any limitation in these Terms do not affect your statutory rights as a consumer. Refunds may only be credited to the credit or debit card originally used to make the purchase.

  • You agree that you are responsible for checking the details of your booking at each stage of the booking and payment process. Refunds are only available where your Services have not expired. Refunds are discretionary and are not in any event given after 14 days from the date of the purchase of the Services. All refunds are subject to a £15 charge + charging full price for any class booking reserved, which you will be required to authorise and permit us to process prior to the refund.

  • We cannot process partial refunds. If we, in our sole discretion refund a partially used package, you agree to us refunding the full amount to the card used to make the purchase and then to us making an immediate purchase to the same card equal to the used credit and admin fee as described below. Alternatively, we may in our sole discretion credit you by alternative means after deduction of our admin fee.

  • If you request a refund when a package has been partially used, and we agree to refund you, you agree that the classes already used will revert to the single class price prevailing at the time of refund request, as bundles incorporate a discount to thank you for supporting us by buying in bulk. The balance, if any, following deduction of our admin fee will be returned in accordance with these Terms.

  • When you purchase a class, class package, membership or treatment, you are paying for the class(es)/ treatment session(s) only. Studio facilities are complimentary and subject to change without notice – and no refund, class/appointment alteration or compensation is due or available for any changes in Mossa Pilates facilities or facilities being unavailable at any given time.

RIGHTS WHERE WE CANCEL YOUR BOOKING, ALTER SCHEDULE TIMES OR CHANGE THE INSTRUCTOR

  • A binding contract is not formed until we accept your offer to make a booking for a Service or block of Services. An offer will be deemed to have been accepted by us once we have issued a booking confirmation or a waitlist confirmation via email, text or orally to you, from us or our online booking/purchase system.

  • Notwithstanding the above, in the event of a Site error or inaccuracy, due to instructor unavailability, we reserve the right to cancel all confirmed class bookings up to 30 minutes prior to the scheduled Service time. In the event of cancellation, whether or not in accordance with the above, our only liability to you shall be to return your class to your online account for rebooking. No further compensation shall be due to you. In particular, no refund is available where a class is cancelled.

  • All Services are subject to availability. We will try to accommodate your preference, but this cannot be guaranteed. The schedule of Services is subject to change without notice, please ensure that there are a number of days and class times that fit your schedule, as we cannot offer refunds because a particular time slot on a particular day becomes unavailable, whether on a temporary or permanent basis.

  • In the event that we cancel a Service or Services that you have booked, we will contact you by e-mail or telephone and return your credit to your account for re-booking at your convenience. It is your responsibility to ensure that your details in your online account are up to date, as we use them for all communication between us and you, and all communication from the booking system to you. Please remember to check your spam.

  • When you purchase a Service, you are paying for a Service and not an instructor/therapist. Instructors/therapists are subject to change without notice – and no refund, class/appointment alteration or compensation is due or available for instructor/therapist changes. This is to ensure that we are able to keep as many classes/appointments open and available for booking by our students.

  • If you book into a Service to which your Service package does not apply, you will be removed from that Service without notice. It is your responsibility to ensure that you have selected a Service appropriate to your package.

HOLIDAY PERIODS / FREEZING YOUR PACKAGE / EXTENSIONS / INJURIES / SHARING PACKAGES

  • All Packages – cannot be extended or frozen for free because of closure or restricted hours over Bank Holidays, the Christmas and New Year period, or class cancellation due to low bookings, or because you have been unable to book into a particular time and/or day. Please ensure when you purchase your package that you will have sufficient time to use your Services as the schedule is subject to change and Services are subject to availability. Advance booking is recommended to avoid disappointment – you can cancel any booking made with 12 hours’ notice.

  • Regular Class Packages – can be extended by one calendar month from the date of expiry for the cost of £25. If your regular package has already expired by more than 1 month when the extension is requested, we will only extend your package at our sole discretion. Note: If you have extended your package, you may not also freeze your package.

  • Special Offers – cannot be extended, unless stipulated in the offer. The fee charged, if applicable, for the extension of a special offer depends on the special offer concerned. This is the case regardless of how many classes you have left to use.

  • Regular Class Packages – may be frozen for a £25 flat fee for up to 3 months. Thereafter, for £25 per month. Following a request to “unfreeze” your account, you will be granted a period of time equivalent to the number of days from and including the date you notified us (or a subsequent, but not prior, date) that you wanted to freeze your package to and including the date of expiry of the original package. By way of example:

    • You purchase a package on 1.01.2012, valid for 6 months. On 1.05.2012, you notify us you wish to freeze your package. From and including 1.5.2012, to and including 30.06.12 (package expiry date), you have 61 days of your package left. On 1.07.2012, you notify us you wish to “un-freeze” your package. You have 61 days from and including 1.07.2012, to use the remainder of your package. Note: If you choose to freeze your package, you may not also extend the package.

  • Special Offer Packages – May not be frozen under any circumstances, as they have a fixed expiration period. We are only able to offer competitive special offers by limiting their expiration period, and we thank you in advance for understanding this.

  • Injuries – If you have an injury, which prevents attendance, please promptly supply a valid doctor’s note. Upon receipt of the same, we will apply a freeze or extension to your package for a period to be decided by us, in our sole discretion, at no cost to you. We cannot give you longer on your return to us, than the period between the date you notified us of the injury and the expiry of your package. If you require further time, you will need to purchase an extension per your class or package terms.

  • All other cases – If we permit you to extend or freeze a Service(s) and it does not fall into one of the cases above, we may decide whether to grant the extension or freeze of the package at our sole discretion and set the price of such freeze or extension at our sole discretion.

  • Package Sharing – Is not permitted. Everyone who comes to classes needs to have a separate online profile and a separate package due to safety and liability reasons.

  • It is your sole responsibility to keep abreast of the expiry date of your Services and to request extensions and freezes promptly. We cannot be responsible for your failure to do so.

PRICES AND EXPIRY PERIODS

  • All Prices – are subject to change without notice and special offers may be withdrawn at any time without notice.

  • All Classes/Packages – are non-transferable and subject to our 12-hour cancellation policy.

  • All Personal Training Sessions/Treatments – are non-transferable and subject to our 24-hour cancellation policy.

  • All Classes – Are valid across all studios unless otherwise stipulated on the purchase note.

  • It is your sole responsibility to check your account and keep abreast of your Services’ expiration date. We do not remind you of these.

WAITING LISTS


Any last-minute cancellations will trigger a notification to everyone on the waitlist. From there, it’s fastest fingers first – the first to book gets the spot. This gives you more opportunity to book in, even when plans change close to the start of a class.

  • Note: By adding yourself to the waiting list you grant us permission to subscribe you to email reminders & notifications. This will allow us to notify you if space becomes available.

PERSONAL BELONGINGS

All personal belongings left at our studios during or outside of Services and opening hours are left at your sole risk and we, our directors and our instructors/therapists are in no way responsible for their theft, loss or damage. You acknowledge that no claim may be brought for any loss, theft or damage to personal belongings or loss suffered as a result of any loss, theft or damage to personal belongings, left at the studio at any time.

FORCE MAJEURE

We shall not be liable to you or deemed to be in breach of these Terms by reason of any delay in performing or any failure to perform any of our obligations in relation to these Terms, if the delay or failure was due to any cause beyond our reasonable control, including, but not limited to, Acts of God, explosion, flood, tempest, fire or accident, war or threat of war, riot, sabotage, insurrection, civil disturbance, restrictions, regulations, by-laws, prohibitions or measures of any kind on the part of any government, parliamentary, or local authority, strikes, lockouts or other industrial action or trade disputes (whether involving our employees or those of any third party), I.T. viruses, difficulties in obtaining raw materials, labour, fuel, parts or machinery, power failure or breakdown in machinery.

SEVERABILITY

If any part of these Terms is found by a court of competent jurisdiction or other competent authority to be invalid, unlawful or unenforceable then such part will be severed from these Terms, the remainder of which will continue to be valid and enforceable to the fullest extent permitted by law.

SITE USAGE / INTELLECTUAL PROPERTY RIGHTS

  • You may use the Site, our Facebook page, Twitter feed and booking/purchase sites (together with our “Social Media”) for personal and lawful use and under these terms, you are not allowed to copy or use any material from our Social Media for any commercial purpose.

  • The intellectual property rights in all contents of our Social Media and supplied as part of the Products or Services, and in the Mossa Pilates brand, trademarks and logos (“Materials”) are owned by us. Except to the extent expressly set out in these terms and conditions, you are not allowed to make any copies of any part of any Materials or remove or change anything on our Social Media, include or create links to or from our Social Media without our written authority, or remove or change any copyright, trademark or other intellectual property right notices contained in any Materials or copies thereof. Please refrain from using the Mossa Pilates brand, logos or marks without written licence.

  • Please refrain from using our Social Media to post, upload or otherwise transmit material that is obscene or pornographic, threatening, menacing, racist, offensive, defamatory, infringing of any intellectual property or otherwise unlawful, to harass, stalk, threaten or otherwise violate the rights of others, to misrepresent your identity or status, to hack into our Social Media or any other related computer system, to make excessive traffic demands, deliver viruses or forward chain letters or similar materials that may reasonably be expected to inhibit other users from using and enjoying our Social Media or any other web site or damage or destroy our reputation.

  • We accept no obligation to monitor the use of our Social Media. However, Mossa Pilates  reserves the right to disclose any information as required by law and/or to remove, refuse to post or edit any information or materials, to block your access and to take such other action as may be reasonably necessary to prevent any breach of these terms and conditions or any breach of applicable law or regulation. Mossa Pilates will also, in its absolute discretion, fully cooperate with law enforcement and other relevant authorities concerning any investigation of suspected unlawful activity or violation of network security. As we may change our Social Media from time to time, it is recommended that you refresh your browser each time you visit our sites to ensure that you download the most up to date version.

LIABILITY

You are referred to the important liability statement in paragraph 1 at the top of these Terms in addition to this paragraph 15. You agree to these Terms that your use of this Site and the Services are on an “as is” and “as available” basis. On that basis, except as expressly set out in these Terms, we do not enter into conditions, warranties or other terms in relation to the Site or the products or the Services (including any implied term relating to quality, fitness for a particular purpose) or any guaranteed or predicted result. The Site and Social Media may include links to external sites and co-branded pages. We have included links to these sites and co-branded pages to provide you with access to information and services that you may find useful or interesting, however, we are not responsible for the content of these sites and pages or for anything provided by them. Subject to the important liability statement, we are not liable for failure to comply with these Terms due to any event beyond our reasonable control, including, without limitation, the input of incorrect information by you.

YOUR PERSONAL INFORMATION

Usage of your personal information is governed by the Mossa Pilates privacy policy, which forms part of these Terms.

ENTIRE AGREEMENT

These Terms together with our booking/waitlist confirmation constitute the entire agreement between the parties unless otherwise expressly agreed in writing between the parties.

GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with English law and the parties hereby agree to submit to the exclusive jurisdiction of the English courts.

PREGNANCY AND IMPORTANT WAIVER / LIMITATION OF LIABILITY

It is your sole responsibility to:
• Inform the relevant studio at Mossa Pilates via email prior to attending your classes / appointments, and inform the instructor / therapist at the start of each class or appointment of any pregnancy
• If you are trying to become pregnant, you can attend any Mossa class. Please inform us (in confidence) once your pregnancy has been confirmed so that we can provide you with the best possible care and advice.

MOSSA PILATES: If you already regularly attend Mossa Pilates classes during your pregnancy, we will advise you to attend our Beginner/Intermediate and/or Contemporary classes with one of our experienced antenatal trainers. Please note that once you reach week 16 of your pregnancy we will require you to attend a one-to-one session with one of our antenatal qualified trainers (contact the relevant studio for more information), where you will be instructed in the necessary modifications to continue attending our classes.
If you are pregnant (and reaching your 16th week of pregnancy) and you are new to Mossa Pilates, you will be limited to our personal training sessions.
After giving birth we advise that you can attend Beginner/Intermediate Mossa Pilates classes and/or Contemporary classes after 6 weeks post medical clearance. Should you have a caesarean, we advise that you wait 12 weeks prior to returning to Mossa Pilates classes post medical clearance.

PRIVACY POLICY

Mossa is the trading name of Mossa Pilates Limited; This Privacy Policy sets out our privacy practices. Please take the time to review this Privacy Policy carefully as it tells you how your personal information will be treated by us.

By using any Mossa Pilates studio and our services, you unconditionally agree to be bound by this Privacy Policy. Mossa Pilates want to offer you the best possible internet experience. Consequently, additional functions, features, products or services are incorporated into the website from time to time. This and our commitment to protecting the privacy of your personal information may result in periodic changes to this Privacy Policy. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.

Any questions regarding our Privacy Policy should be directed to Mossa Pilates. What do we collect and use personal information for? In order to:

  • Administer your accounts and subscriptions with us

  • Process orders, payments or applications submitted by you

  • Customise the service we provide to you

  • Administrate or otherwise carry out our obligations in relation to any agreement you have with us including any subscription to our service

  • Verify your identity (for example, in the event you are a competition winner)

  • Anticipate and resolve problems with any services supplied to you

  • Carry out market research and tracking of sales data

  • Send you information about our services (if you have chosen to receive such information);

We need to collect and process personal information about you (including your name, a user name, birth date, and, in connection with your password, an answer to a question that only you would know). We may ask you for this information through our Site, via one of our telephone operators or when you visit our studio. Certain information is collected automatically, as described later in this Privacy Policy.

Although we do not make it compulsory to give us every item of information we ask for, the more information you volunteer (and the more accurate it is), the better we can tailor our services for you.

At Mossa Pilates we don’t share your data with any third party other than those utilised to service our business.

Third-party sites

We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our Sites and recommend that you check the policy of each site you visit.

Log files/IP addresses

When you visit our site, we may automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. We use IP addresses to help us administer the Site and to collect broad demographic information for aggregate use.

Non-personal information

We may automatically collect non-personal information about you such as the type of internet browsers you use or the site from which you linked to our Sites. You cannot be identified from this information and it is only used to assist us in providing an effective service on our Sites. We may from time to time supply the owners or operators of third party sites from which it is possible to link to our Sites with information relating to the number of users linking to our Sites from their sites. You cannot be identified from this information.

Information placed on your computer

We may store some information (commonly known as a cookie) on your computer when you look at our site. This information facilitates your use of our Sites and helps us to provide you with the best level of service.

You can erase or block cookies from your computer if you want to (your help screen or manual should tell you how to do this), but certain Mossa Pilates services may not work correctly if you set your browser not to accept cookies.

Improving our service

If you have agreed that we can, staff from Mossa Pilates may contact you from time to time by e-mail or by telephone to obtain your feedback on the service we provide to you.

Information about products and services. It is very important to us that we provide you with the highest level of service. To help us do this, where you have agreed to receive such information, from time to time we may send you details of products and services which we think may be of interest to you.

Keeping our records accurate

We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, you may do so at any time by simply contacting us. If you have another query relating to your information, please contact us.

Disclosing your information to others

Other than the disclosures referred to in this policy, we will not disclose any personal information without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court order or for the prevention of fraud or other crime). Our policy is not to sell or share data.